Interested in a job in IT? Get the skills you need to pursue an entry-level position as an IT help desk technician. This course is an ideal starting point for job seekers wishing to venture into the field of technical support or seeking to strengthen their overall technical savvy and skills. It covers the fundamental IT help desk responsibilities, including software installation, networking, and troubleshooting. Learn about removing software from a computer, networking through the command line, joining computers to a domain, and more. Instructors Jason Ruediger and Mariecor Agravante also teach important soft skills, including customer service skills relevant to the help desk professional.
Learn More- Career Communities
- Identity Resources
- Career Planning
- Access Career Tools
- Build Skills at Denison Edge
- Build Your Resume and Cover Letter
- Search for an Internship or Job
- Network with Confidence
- Leverage Winter Break
- Participate in the Denison Internship Program
- Prepare for an Interview
- Plan for Graduate School
- Research Industries and Companies
- Utilize Financial Resources
- Alumni
- Academic Partnerships
- Meet The Team
- Student Employment