About Accurate Communication
Accurate Communication has a well-deserved reputation of excellence in providing smart, sensible, accurate and cost-effective language services for over 250 languages and dialects. We are committed to high quality service that is consistent and resolute with a dedicated and multi-talented staff that serve a wide range of clientele. Every client relationship is valued greatly and treated with dignity and respect while each engagement benefits from the depth and breadth of our expertise.
About the role
Under the direction of Manager of Sign or Foreign Language Services, the Junior Interpreter Coordinator performs a variety of duties, both administrative and clerical in nature. This fully remote position requires planning, organization, attention to detail and distributing incoming assignments received daily via Interpreter Intelligence to appropriate interpreter personnel while providing excellent customer service via telephone and email to our customers.
Responsibilities
Enter interpretation requests placed over the phone or via email
Assign an interpreter to all open In-Person and Video jobs
In-Person assignments: map distance between locations to ensure adequate travel time is provided to interpreter between assignments
Video assignments: give to Accurate Communication staff first, then use the preferred interpreters
Keep workers updated on the status of their request, and if necessary, offer alternate times to ensure jobs are covered and interpreter use is maximized
Stay up to date with incoming and dispatch emails, text messages, and respond accordingly and as needed
Provide assistance to worker and interpreters having issues connecting to VRI sessions when needed
Ensure assignments are closed daily
Use sound judgement in assignments to prevent overuse syndrome in interpreters
Communicate with leadership on any critical matters regarding clients and interpreting assignments to ensure sustainable and effective service provision
Maintains strict consumer confidentiality and the utmost professional standards
Be accountable for 100% quality control
Assist with other duties as assigned and additional duties as required.
Candidate requirements
Entry level, no experience required but experience coordinating interpreters, or related field is excellent
Bilingual not mandatory but preferred
Excellent communication, organizational, interpersonal, and problem-solving skills
Attention to detail and follow-through skills
Ability to work independently in a fast-paced environment
Knowledgeable of interpreter code of ethics preferred
Possess strong computer/technical skills including working knowledge of Microsoft Office
High school diploma or GED required; associate degree preferred
Can pass criminal background check and drug test
Documentation of legal eligibility to work in the USA