Empathy for Customer Service Professionals
Myra GoldenCustomer service people may answer questions accurately and resolve problems swiftly, but the interaction can still end badly if a…
ServiceNow: Basic Administration
Shane ChagparThe ServiceNow platform can help IT teams boost customer satisfaction, decrease manual errors, and generally work smarter by leveraging the…
Visual Studio: Source Control with Git and GitHub
Walt RitscherPrefer working with an IDE instead of the command line? Discover how to use Git, the defacto distributed source control…
AWS Administration: Security Operations
Mark WilkinsIs your company making a move to the cloud with AWS? And if so, are you curious about how this…
Designing an Annual Report in InDesign
Nigel FrenchAs well as satisfying legal requirements, annual reports serve an important marketing and communication function and allow companies to tell…
Project Management Simplified
Chris CroftView Chris’s LinkedIn Newsletter Almost everything you do in the workplace is a project, from the smallest task to the…
Introduction to AWS for Non-Engineers: 2 Security
Hiroko NishimuraAs part of any good IT infrastructure, security plays an important part in creating a stable technical environment. In the…
Growing Your Business with LinkedIn Pages
Michaela AlexisLinkedIn Pages offer a powerful way to publicize a business, attract more clients, share industry updates, post job opportunities, and…
Learning Alibaba Cloud
Lynn LangitAlibaba Cloud is a rapidly growing cloud service provider, with a compelling service range on par with Amazon Web Services…
Writing a Tech Resume
Emma BostianWhen you apply for technology jobs, your resume is your opportunity to stand out from the crowd. Emma Bostian shows…
Animating Adobe XD Ad Designs with Animate
Joseph LabrecqueLearn how to create compelling motion and animation in your digital ad designs using Adobe XD and Adobe Animate. Expert…
Creating and Managing a YouTube Channel (2020)
Richard HarringtonYouTube is where video and video creators thrive. By creating a YouTube channel, you can build a highly visible online…
Cisco CCNP ENCOR (350-401) Cert Prep: 1 Architecture, Virtualization, and Infrastructure
Kevin WallaceImplementing Cisco Enterprise Network Core Technologies v1.0 (ENCOR 350-401) is a 120-minute professional-level exam associated with the CCNP and CCIE…
Introduction to SAP BI/BW
Michael ManagementGet a learner-friendly introduction to the Business Intelligence (BI) and Business Warehouse (BW) tools in SAP. This extensive overview course…
SAP BI/BW: Project Design and Implementation
Michael ManagementGet a hands-on guide showing how to go from the theoretical capabilities of SAP Business Intelligence (BI) and Business Warehouse…
Introduction to Business Analytics (2020)
MadecraftData is an extremely valuable resource. But without study, it can’t be used to create a data-informed strategy. Business analytics…
Premiere Pro Guru: Understanding Video Compression
Luisa WintersCompression affects every aspect of video work. Compress too much, and you’ll lose quality. Compress too little, and the file…
Money in Excel: First Look
Jess StrattonMoney in Excel is a new Excel template that helps Microsoft 365 (formerly Office 365) subscribers manage their personal finances…
Azure for Developers: Microsoft Graph Development Using the Microsoft Identity Platform
Sidney AndrewsMicrosoft Graph is a new API that provides a single pane to access to all of the data and intelligence…
Communicating Internally during Times of Uncertainty
Mory FontanezDuring a crisis, communicating with your employees should be your first priority. Your most important job as a leader is…