Great listeners do three critical things: listen, seek to understand, and then validate the emotions of the speaker. That third step is so important, though, and it can’t be overstated, especially because validation is what so many people crave to hear the most. In this audio-only course, Pete Mockaitis sits down with best-selling author Michael Sorensen and takes a deep dive into communication skills to help you build and sustain better relationships. Learn how to improve your everyday conversations using the four-step validation method. Find out what to do if you unintentionally invalidate others or miss the mark in how you respond, developing your capacities along the way to facilitate difficult emotional conversations. By the end of this course, you’ll be ready to reestablish your boundaries and listen more closely than ever before.
This course was created by Pete Mockaitis of How to Be Awesome at Your Job. We are pleased to offer this training in our library.